Data export, retention and deletion

Your data belongs to you. You can take it with you, and you can ask us to remove it.

Export

Open Settings → Profile and choose Export my data. A JSON file downloads immediately with your profile and the data of the organisations you belong to: customers, quotations with items and revisions, invoices, catalogue items and follow-ups. PDFs are not included; download those from each document.

Where data lives

Data is stored in a managed Postgres database and object storage on Supabase, with row-level security so each organisation can only read its own rows. Logos are in a public-read image bucket so they can appear on customer-facing pages; everything else is private. Backups are kept by the hosting provider for disaster recovery.

Deleting your account

1. Open Settings → Profile and choose Delete account.
2. This creates a deletion request. We complete it within 7 days and confirm by email.
3. If you are the only owner of an organisation, say in the request whether to delete the organisation's data or hand ownership to a colleague; otherwise the organisation is deleted with your account.

Documents you created in organisations you did not own remain with those organisations, attributed to a removed user. Billing records for payments you made are kept as required by tax law.

Requests by email

If you cannot sign in, write to us from the contact page from the email on the account. We verify identity before acting on an export or deletion request.